Common questions
Prepare answers about delivery, sizes, and store policies, and review the information before enabling a flow.
WhatsApp Business
A question arrives. A reply is ready.
Set up answers to common questions and follow-up flows in WhatsApp, then review conversations and step in when someone needs your team.
Official WhatsApp Cloud API connection, subject to channel messaging and template rules.
SYour storeBusiness account
Customer
When do you deliver?
Flow reply
Hi! Here are your store's delivery hours. Tell us your city so we can help further.
Review or continue the chat yourself from the inbox
Practical uses
Different messages need different responses.
Follow up on questions
Start with a helpful answer, then review and continue the conversation in the inbox when a customer needs more details.
Human handover
When a question needs a decision or a special case, take over in the inbox instead of leaving a customer in an unsuitable flow.
From connection to first reply
Start with what your team already knows.
- 01
Connect your business number
Complete the WhatsApp Cloud API connection and permissions.
- 02
Write answers and flows
Set the replies you want to send and when each flow should begin.
- 03
Review and enable
Test messages, check the information, and follow conversations in the inbox.
WhatsApp automation FAQs
What do I need to connect WhatsApp?
You need a WhatsApp Business number and must complete the WhatsApp Cloud API connection with the required Meta permissions. AutoMashi shows connection status in channel settings.
Can I answer frequent questions automatically?
Yes. Configure responses and flows for common questions and review the information the assistant uses before enabling it. Keep replies aligned with your products and policies.
Can I follow up after an automatic reply?
Yes. Review replies in the inbox and continue the conversation yourself when a customer needs more help, subject to WhatsApp messaging rules.
Can I answer from the inbox myself?
Yes. You can follow WhatsApp conversations and reply manually from the inbox or hand the conversation to a team member.